Eton International: Why Eton

Why Eton? Because we care, we promise and we deliver. Our philosophy is to exceed your expectations each and every time we do business. Eton International matches 30 years of Global experience with 30 years of local solutions to offer you the best procurement and logistics services in every area we work.

Here are some of the reasons why we believe Eton can be your best alternative:
- When there are time constraints – you need it now! – From our availability 24/7 to our ability to use many alternative logistics chains to insure no delays, Eton is ready to act quickly on your order. We can provide low cost quotations in minutes in some cases and on your confirmation can put the goods into the logistics chain immediately. With our familiarity with customs/clearance we can also avoid the common delays at this point. Adding the time savings from all these means no one gets your goods to you faster than Eton.
- Warranty and After Sales Support. Eton prides itself on insuring that all manufacturers’ warranties will be honoured, and After Sales Support will be provided at the location of the delivery point, despite the often remote locations and difficult conditions. Whether you are setting up a mission in hard to reach parts of Africa or working in conflict areas such as Afghanistan, Eton will not leave you with an equipment malfunction and manufacturer or service centre that is unreachable. If the situation warrants then Eton will insure that service personnel repair equipment on site, or arrange the necessary transport to get it fixed.
- When there are Large-multiple item requests – And you need a complete response not just the cherry picking of a few lines. Eton is experienced with a wide range of products covered under our four main divisions and our two specialized units. If something is needed outside those areas Eton will still provide a competitive quote. We understand that when a request is made for many items the buyer would like to get good low prices on all items rather than trying to compile bids from dozens of suppliers for just a few line items each. Eton specializes in responding to a wide ranging request and strives to insure that the prices for each and every item are the lowest available.
- When delivery is to difficult locations. Eton is experienced with these special delivery needs for difficult locations and has found ways to get shipments to some of the hardest to reach locations on the planet. Conflict can disrupt regular logistics chains and Eton is constantly monitoring the shipping options to all the markets it serves to insure alternatives that ensure on time shipments. Through our offices and or network of freight forwarding/clearance agents in the countries we work with we ensure we are familiar with the processes including customs clearance etc. to insure fast passage of goods through these ports. Where called for Eton has arranged for hand carrying of items to get what a customer wanted – where they wanted it and when the wanted it.
- Potentially problematic procurements – Maybe everyone is not 100% sure of the exact field requirements. Maybe there are existing issues and we need to establish the most appropriate solution taking into account the many factors which exist. Over the last 32 years Eton has acquired a vast wealth of experience through working closely with our clients – so where there is a requirement we may well be able to help sort out a solution or if not us, then it is very likely we know someone who can.
- We give our complete commitment in every response we make – Eton recognizes that sometimes requests are made. Prior to funds being committed, or that a buyer may already have a line on a product direct from a manufacturer and be looking only to compare prices or confirm what they have. When a procurement officer contacts Eton with a request – they will get a quick competitive response. We pride ourselves on the fact that procurement officers feel that Eton’s track record puts them on a short list of reliable suppliers and will do everything we can do insure we maintain that trust.
- Personalized/Customized service. Eton will customize procurement to your needs. We pride ourselves on the effective relationships we have established with the many procurement units, our suppliers, and the Government agencies we need to work with such as Customs/Border Control and Export Licencing and we continue to work to make sure your procurements are done correctly and your projects are completed successfully.
- At Eton International we believe NO can be YES – When you need something special or delivered a certain way or to a difficult location, we have developed a philosophy that No can often mean Yes. That is to say that when we face a problem that suggests it cannot be done – we then ask WHY? Once we know WHY we will then know how it can be done and focus on meeting the criteria to ensure a successful outcome!
Our purpose is to provide timely and cost effective procurement services to our clients.
Eton maintains an exemplary On Time delivery rate and our returns are less than 0.13%. This has established Eton as a premier supplier in our market place.